Set up payment bug on your account

If you endeavour to buy something on Google Play but your payment is declined or won't process, endeavor the steps below.

Troubleshoot Payment and Gild Problems

If you've bought something and then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the superlative, select Alerts Notification bell icon.
  3. If you accept a red alert, enter your payment data and wait for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you can endeavor paying with a different one.

  1. On your Android phone or tablet, open up the Google Play Store app Google Play.
  2. Become back to the item yous want to buy & tap the cost.
  3. Tap the current payment method.
  4. Choose a different payment method or add together a new one.
  5. Follow the onscreen instructions to complete your purchase.

Set up credit and debit card errors

In that location may exist a problem with your credit or debit card if you see 1 of the following error letters:

  • "Unable to process payment: low carte balance"
  • "Unable to consummate transaction. Delight use another class of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired card"
  • "Correct this card info or effort some other carte"

To fix these errors, try the following steps:

Make certain your menu & address information is up to appointment

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method y'all are trying to use for the purchase.
  3. Cheque the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit carte du jour is registered to a different address that can crusade the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to employ for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the accost.

Then, try your purchase again.

Submit any actress information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We volition not be able to procedure the transaction on your business relationship without this information.

Check y'all accept sufficient funds for the buy

Sometimes a transaction is declined because of bereft funds. Check your account to make sure y'all have enough to complete the purchase.

Contact your bank or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the establishment that issued your bill of fare to enquire about the transaction and see if they know the reason for the decline.

Set up errors with other payment methods (direct carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If you meet "Your payment was declined due to an issue with your business relationship"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • We demand a trivial more data to comply with EU law (Customers from European Union member states merely).

To assist fix these problems:

  1. Go to the payments center.
  2. Accept action on any errors or requests in the payments center.
    • You might need to verify your identity earlier you can purchase anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having problem paying through directly carrier billing, endeavor the following:

  • Make certain you lot're connected to your carrier network, directly or past wi-fi.
  • Make certain you've added directly carrier billing as a payment method.
  • Brand sure you're using the local currency.

If you still have problems, contact your mobile phone service provider for aid.

If y'all tin't add a payment method or have a problem with a unlike payment method

If you lot're having a trouble with a unlike payment method, get to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Expect for whatsoever notifications or requests for information & provide anything that'south asked for.
  3. Check that your address is upwardly to date.
  4. Cheque that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the carte du jour before you can employ information technology again:

  1. Get to pay.google.com and sign in to your business relationship.
    1. If y'all take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the carte du jour that says "Verification needed," click Verifyand thenCharge carte.
  4. Inside 2 days, y'all'll find a temporary charge on your carte du jour argument along with an 8-digit lawmaking.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you effort to verify the payment method over again:

  1. Ostend which carte you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Look up to ii days.
    • If more than than two days: Check your card statement. You should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You tin can't employ this bill of fare for this purchase. Try to make the purchase again with a dissimilar card.

If the card you desire to use isn't listed, follow the on-screen instructions to add a new menu.

If you use dual SIM card devices

Check if the right SIM card is in slot one and remove whatever SIM card from slot 2.

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